The car is booked. The driver has your flight. It feels as though the arrival is finished.
There may still be a sizeable part between leaving the aircraft and finding that driver. Check what your transfer covers before expecting someone to help inside the airport.
Ask where the meeting happens
A transfer booking normally needs an agreed pickup arrangement. Read yours: does the representative meet you after airport procedures, or does the package expressly include assistance earlier in the journey?
Do not infer access to controlled areas from the words VIP transfer. Ask for a clear description of the service, the meeting point and how you will recognise the person.
Give the airport route its own plan
Arrival Fast Track arranges a meeting and assistance for the confirmed airport stages. The voucher defines what is included. Porter assistance may be an additional option; a car to the hotel is a separate arrangement unless specifically included.
Think of the handover in practical terms: who guides the passenger, who handles the agreed bags and when the driver should hear that you are ready.
Send the same facts to both providers
Use the operating flight number, airport code and local arrival date. Give the transport provider the exact destination and a realistic account of your baggage. Save both contacts together.
Agree updates that describe progress. “Waiting for the last suitcase” helps the driver understand why an arrived flight has not produced a passenger at the exit. “Bags collected, following the meeting instructions” is a useful next message.
If a relative organised everything, make sure the traveller also has both sets of instructions. Two bookings can work smoothly when the passenger understands the connection.
For help before the car meeting, check airport Fast Track for your flight. Confirm where it ends, then connect that point to your booked transfer. You should be able to explain the whole handover without guessing.